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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition books

9781259005213

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Rs 465

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Quick Overview

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
• Transform negative feelings into powerful dialog
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve professional and personal relationships
• Impact productivity, quality, and safety in a positive way

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13 Digit ISBN
9781259005213
Publication Year
2011
Authors
Kerry Patterson
Book Edition
N/A
Book Binding Type
SOFTCOVER
Number of pages
272
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The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
• Transform negative feelings into powerful dialog
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve professional and personal relationships
• Impact productivity, quality, and safety in a positive way

Chapter 1: What’s a Crucial Conversation? And Who Cares?
Chapter 2: Mastering Crucial Conversations The Power of Dialogue
Chapter 3: Start with Heart How to Stay Focused on What You Really Want
Chapter 4: Learn to Look How to Notice When Safety Is at Risk
Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything
Chapter 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt
Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively
Chapter 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up
Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results
Chapter 10: Yeah, But Advice for Tough Cases
Chapter 11: Putting It All Together Tools for Preparing and Learning
Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
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